How We Collect and Use Your Information

This privacy policy explains how your personal information is collected and used by OE² Commercial Ltd, including websites such as trucknoxsensors.com and airspringsdirect.co.uk.

OE² Commercial Ltd is a private limited company registered in England and Wales. Our official registration details are:

Company name: OE² Commercial Ltd
Company number: 05943271
Registered address: 30 Freckleton Street, Lytham St. Annes, Lancashire, FY8 5DY
Incorporated on: 22 September 2006
Nature of business (SIC): 45320 - Retail trade of motor vehicle parts and accessories

What Information Do We Collect?

We collect personal information when you interact with us, including:

When placing an order: Name, delivery and billing address, phone number, email address, vehicle registration, and payment details (excluding stored card numbers).
When contacting us: Any personal details you provide during support requests via phone, contact form, or email.
Third-party platforms: Orders placed via eBay, Amazon, or other marketplaces may share your order details with us to fulfil your request.
Other optional data: Newsletter signups, competition entries, reviews, and surveys may also include personal data.

We do not store credit or debit card details. All transactions are processed securely via trusted third-party payment providers.

How We Use Your Information

We only use your personal information where it is necessary to fulfil our obligations to you, comply with legal requirements, or when you have provided clear consent.

To fulfil orders: Process payments, confirm orders, arrange delivery and provide support.
To manage your account: Provide order history, address book, saved vehicles, and support tickets (if registered).
To improve our services: Monitor website usage, customer feedback, product demand, and service trends.
To comply with regulations: Fulfil tax, fraud, legal, and regulatory obligations when necessary.

We may securely share limited information with trusted third-party providers, such as:

Delivery companies (e.g. FedEx, DPD)
Payment processors (e.g. Stripe, PayPal, Klarna)
IT services, hosting, and analytics providers
Credit reference or fraud prevention agencies (where applicable)

Your data will never be sold or home with unrelated third parties for marketing purposes.

Marketing & Communication Preferences

We may contact you with updates, offers, or new product information — but only if you have given us permission.

Consent-based marketing: You will only receive marketing emails if you have opted in when placing an order, registering, or subscribing to our newsletter.
Unsubscribing is easy: Every marketing message includes an unsubscribe link. You can also contact us directly to opt out of future communications.
Service emails: We may still send non-marketing communications such as order confirmations, delivery updates, and security notifications.

You are always in control of how we contact you. If you'd like to change your preferences, simply click the link in our emails or contact us directly.

Cookies & Website Analytics

Our websites use cookies and similar technologies to enhance your experience and understand how visitors use our services.

Essential cookies: These are required for core functionality like shopping cart management, session security, and payment processing.
Performance & analytics cookies: Used to track website traffic, visitor behavior, and conversions. We may use services like Google Analytics for this purpose.
Marketing cookies: These may be used to personalise content or deliver ads (e.g., Google Ads or Meta Ads) based on your browsing behavior — only if you consent.

You can choose to disable cookies via your browser settings. However, this may impact functionality and the ability to place orders.

By continuing to use our website, you consent to our use of cookies in accordance with this policy. A cookie banner may appear to obtain consent for optional cookies where required by law.

Your Rights & Access to Personal Data

You have control over your personal data and can request access, corrections, or removal at any time.

Access: You may request a copy of the personal data we hold about you.
Correction: If your data is inaccurate or incomplete, you can ask us to correct it.
Erasure: You can request deletion of your personal data unless we are required to retain it for legal or contractual reasons.
Objection: You may object to how we use your data for marketing or profiling.

To make a request, please email bryan@oe2.co.uk or write to:

OE² Commercial Ltd
30 Freckleton Street
Lytham St Annes
Lancashire, FY8 5DY

We aim to respond to all data access requests within 30 days. We may ask you to verify your identity before proceeding.

Third-Party Services & Disclosures

In order to run our business and deliver your orders efficiently, we share limited personal information with trusted third-party services. We only share what’s necessary and never sell your data.

Delivery partners: We share your name, address, phone number, and email with couriers such as DPD, Royal Mail, or FedEx to arrange shipment and tracking updates.
Payment processors: We use providers like Stripe, PayPal, or Klarna to handle secure transactions. We do not store full payment card details on our systems.
Website tools: Some features may be powered by tools like Google Analytics, Cookiebot, or reCAPTCHA for security, performance, or legal compliance.
Legal and compliance: In some cases, we may share data with law enforcement or regulatory authorities if legally required or to prevent fraud.

Every third-party partner we work with is required to follow strict data protection rules, and we ensure that data is home securely and only when necessary.

Delivery, Returns & Data Retention

To support order fulfilment and after-sales care, we retain certain data for a limited period. We also store details related to deliveries and returns to help us improve our services and resolve any issues.

Delivery information: We retain your delivery details to process shipments, track parcels, and investigate delivery issues or claims.
Returns & refunds: We record returns, refund requests, and warranty claims to support customer service, legal compliance, and fraud prevention.
Data retention: We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including tax and accounting obligations (typically 6 years).

If you would like us to delete your account or anonymise your data, please contact bryan@oe2.co.uk. We will comply with your request unless we are legally required to retain certain information.

Changes to This Policy

We regularly review and update our privacy policy to ensure compliance with current regulations and best practices.

Policy reviews: We review this privacy policy periodically and update it when required by changes in our business, services, or legal obligations.
User notification: If we make significant changes, we will update the effective date at the bottom of this page and may notify you by email where appropriate.

We encourage users to review this page periodically to stay informed about how we protect your data.

This policy was last updated on 22 May 2025.

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