Website Terms & Conditions

These Terms of Service govern your use of our websites, including oe2parts.co.uk, trucknoxsensors.com, and airspringsdirect.co.uk, and your relationship with OE² Commercial Ltd. By accessing or using any of our websites, you agree to be bound by these terms.

OE² Commercial Ltd is a company registered in England and Wales under company number 05943271.

Company name: OE² Commercial Ltd
Registered address: 30 Freckleton Street, Lytham St. Annes, Lancashire, FY8 5DY
Company number: 05943271
Incorporated on: 22 September 2006
Nature of business (SIC): 45320 – Retail trade of motor vehicle parts and accessories

Acceptance of terms: By continuing to browse or use our site, you accept these terms in full. If you do not agree, please do not use the website.
Modifications: We may update these terms at any time. Continued use of the website after changes are made constitutes acceptance of the updated terms.
Contact: If you have any questions about these terms, please contact us at bryan@oe2.co.uk.

Use of Our Website

By using our websites, you agree to comply with the following terms of acceptable use. These apply to oe2parts.co.uk, trucknoxsensors.com, and airspringsdirect.co.uk, all operated by OE² Commercial Ltd.

Lawful use: You must not use our websites for any unlawful or fraudulent purpose, or in a way that violates any applicable law or regulation.
Security & misuse: You must not misuse our site by knowingly introducing viruses, attempting unauthorized access, or attacking the site via denial-of-service methods.
Account responsibility: If you create an account with us, you are responsible for maintaining confidentiality and for all activity under your login credentials.
Content ownership: All content on our websites is protected by copyright and intellectual property laws. You may not reproduce, distribute, or commercially exploit content without prior written permission.

Breach of these terms may result in suspension or termination of your access to our services. We reserve the right to pursue legal action for serious violations.

Ordering, Pricing & Payment Terms

When placing an order through our websites or by phone, you agree to the pricing, payment, and order process outlined below.

Placing an order: Orders can be made online, by phone, or via email. You are responsible for providing accurate information, including vehicle registration, delivery address, and contact details.
Pricing: All prices are listed in GBP (£) and exclude VAT unless stated. We reserve the right to change prices without notice, but the price confirmed at the time of order will be honoured.
Payment: Payments must be made in full at the time of order unless you have an agreed credit account. We accept major debit/credit cards and may offer alternative methods such as PayPal or Klarna.
Order confirmation: You will receive an order summary once payment has been processed. We reserve the right to cancel or amend orders in the event of stock issues, pricing errors, or suspected fraud.

If you have a trade account or require a quote for bulk orders, please contact our team directly at bryan@oe2.co.uk.

Delivery, Returns & Refund Policy

We aim to dispatch all orders promptly and provide clear options for returns and refunds. Please review the terms below carefully before placing your order.

Delivery: Orders are typically dispatched within 1–2 business days. Estimated delivery times will vary depending on location and chosen courier. Delays due to weather or courier error are outside our control.
Tracking: Most deliveries include tracking. You will receive tracking details once your order is dispatched.
Returns: You may return unused items within 14 days of receipt. Items must be in their original packaging and condition. Some electrical items or special orders may be non-returnable—please confirm before purchasing.
Refunds: Once your return is received and inspected, we will notify you and issue a refund (excluding delivery fees) to your original payment method within 5–10 business days.

To request a return, please contact bryan@oe2.co.uk with your order number and reason for return.

Warranties & Liability

We are committed to providing high-quality parts and service, but certain limitations apply regarding product guarantees and our legal liability.

Product warranties: Most products are covered by a manufacturer warranty. Warranty periods and coverage vary by item. Please contact us before purchase if you require clarification.
Exclusions: Warranty claims may be rejected if parts have been fitted incorrectly, misused, modified, or exposed to conditions outside of their intended use.
Website content: While we strive for accuracy, all product information and pricing is subject to change without notice. We are not liable for any loss caused by reliance on outdated or incorrect content.
Limitation of liability: To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses. This includes but is not limited to lost profits, downtime, or vehicle damage.

If you believe you have received a faulty item or wish to submit a warranty claim, please contact bryan@oe2.co.uk with photos, vehicle information, and your order number.

Governing Law & Dispute Resolution

These terms are governed by the laws of England and Wales. By using our websites or services, you agree that any disputes will be handled under the jurisdiction outlined below.

Jurisdiction: These terms are governed by the laws of England and Wales. Any legal proceedings relating to this agreement shall be brought in the courts of England and Wales.
Dispute resolution: We aim to resolve any issues quickly and fairly. Please contact bryan@oe2.co.uk to raise any concerns or disputes before considering legal action.
Consumer rights: Nothing in these terms affects your statutory rights under UK consumer law.

We are not currently affiliated with any alternative dispute resolution body, but you may seek independent legal advice or support from UK consumer protection services such as Citizens Advice.

Changes to These Terms

We may occasionally update these Terms of Service to reflect legal, technical, or business changes. When we do, we will update the revision date below.

Notice of changes: We will notify users of material changes via the website or email (if you have provided one). Minor wording or format changes may be made without specific notification.
Continued use: By continuing to access or use our website and services after an update, you agree to be bound by the revised terms.

These terms were last updated on 22 May 2025.

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